Privacy Policy

High Hope Logistics LLC

Effective Date: October 20, 2026
Website: https://www.highhopelogistics.com

1. Introduction

High Hope Logistics LLC (“High Hope Logistics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our freight brokerage and logistics services.

By using our website, you acknowledge this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

• Contact information: Name, business name, email address, telephone number, and other information you provide through our contact forms or direct communications.

• Freight and shipment information: Pickup and delivery locations, shipment details, freight descriptions, load information, rate requests, scheduling information, and other details needed to coordinate transportation services.

• Business communications: Information contained in inquiries, emails, telephone calls, text messages, and other communications with our company.

• Technical information: Information such as IP address, browser type, device information, and website usage data that may be collected by our website hosting provider or other website technologies.

We collect information that you voluntarily provide and information reasonably necessary to respond to your requests and conduct our business.

3. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and requests for freight quotes.

• Provide freight brokerage, logistics coordination, and related business services.

• Coordinate shipments, pickups, deliveries, scheduling, and shipment updates.

• Communicate with customers, shippers, carriers, drivers, and business partners.

• Send service-related text messages or other communications when appropriate and permitted.

• Process business transactions and maintain business records.

• Operate, maintain, secure, and improve our website and services.

• Prevent fraud, resolve disputes, and comply with applicable legal obligations.

We do not use personal information for purposes materially different from those described in this policy without providing additional notice when required by law.

4. Text Messaging and SMS Privacy

High Hope Logistics LLC may communicate with customers and business contacts through SMS or text messages when they have provided the required consent or when another lawful basis applies.

Depending on your relationship with us and the permissions you provide, messages may include:

• Freight quote and service inquiry responses.

• Shipment pickup and delivery updates.

• Load coordination and scheduling notifications.

• Appointment reminders and operational updates.

• Customer service communications.

• Promotional messages, if separately and appropriately authorized.

Providing a telephone number does not, by itself, constitute consent to receive marketing text messages. Where consent is required, we obtain it through an appropriate opt-in process.

Message frequency varies depending on your interactions with us. Message and data rates may apply. You may opt out of text messages at any time by replying STOP. Reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing our services.

5. How We Share Information

We may disclose information when reasonably necessary to operate our business, provide requested services, or meet legal obligations, including to:

• Transportation partners: Carriers, drivers, shippers, receivers, and other parties involved in arranging or completing a shipment.

• Service providers: Website hosting providers, communications platforms, technology providers, and other vendors that support our operations.

• Professional advisers: Attorneys, accountants, insurers, and other professional advisers when appropriate.

• Legal and regulatory authorities: Government agencies, courts, or other parties when disclosure is required by law or reasonably necessary to protect our rights and safety.

• Business successors: Parties involved in a merger, acquisition, restructuring, or transfer of business assets, subject to applicable law.

We do not sell personal information for money.

Mobile information and SMS consent: We do not sell, rent, or share mobile phone numbers, SMS opt-in data, or text messaging consent records with third parties or affiliates for their own marketing or promotional purposes. Mobile information may be shared with service providers that help us deliver our communications, or as otherwise necessary and permitted by law, but not for their independent marketing.

6. Cookies and Website Technologies

Our website or its hosting provider may use cookies or similar technologies to support website functionality, security, analytics, and performance.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect website functionality. The use of specific cookies depends on the technologies enabled on our website.

7. Data Retention

We retain information for as long as reasonably necessary to respond to inquiries, provide services, maintain business and shipment records, document consent and opt-out requests, resolve disputes, and satisfy applicable legal or regulatory requirements.

When information is no longer needed, we may delete it, securely dispose of it, or de-identify it, subject to applicable recordkeeping obligations.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect the information we maintain. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, deletion of, or information about certain personal information we maintain.

You may also opt out of text messages by replying STOP to a message from us. You may request assistance by replying HELP.

To make a privacy-related request, contact us using the contact information listed below. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our website and freight brokerage services are intended for business and general audiences, not for children under 13. We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take appropriate steps to address it.

11. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, or legal requirements. Any updated version will be posted on our website with a revised effective date.

13. Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

High Hope Logistics LLC
Website: https://www.highhopelogistics.com
Phone: 346-215-0419
Location: Katy, Texas 77494

2. Terms & Conditions

Writing

Terms & Conditions

High Hope Logistics LLC

Effective Date: October 20, 2026
Website: https://www.highhopelogistics.com

1. Acceptance of These Terms

These Terms & Conditions (“Terms”) govern your access to and use of the High Hope Logistics LLC website and the general information and services offered through it.

By accessing or using this website, you agree to these Terms. If you do not agree, please discontinue use of the website.

These Terms govern website use and general communications. Specific freight brokerage, transportation, payment, liability, and shipment obligations may be governed by separate written agreements.

2. About Our Company

High Hope Logistics LLC provides freight brokerage and logistics coordination services to businesses seeking transportation solutions.

Our services may include freight quote requests, shipment coordination, load scheduling, carrier coordination, pickup and delivery updates, and customer support.

The availability of any particular service depends on the circumstances of the shipment and any applicable agreement between the parties.

3. Website Use

You agree to use this website only for lawful purposes. You must not:

• Submit false, misleading, or fraudulent information.

• Use the website to violate applicable laws or regulations.

• Attempt to gain unauthorized access to our website, systems, or data.

• Interfere with the security, availability, or operation of the website.

• Transmit malicious code, spam, or other harmful material.

• Use our website or information obtained through it to infringe another person's rights.

We reserve the right to restrict or terminate access to the website when reasonably necessary to protect our business, users, or systems.

4. Quotes and Service Requests

Requests for freight quotes or consultations submitted through our website are inquiries only. Submitting a request does not guarantee pricing, capacity, carrier availability, shipment acceptance, or a specific pickup or delivery time.

Rates, schedules, transit estimates, and service details may change based on shipment specifications, market conditions, carrier availability, and other relevant circumstances.

A shipment is not considered accepted or confirmed solely because you submit a website form or receive an automated acknowledgment. Confirmation may require additional communication and execution or acceptance of applicable transportation or brokerage documents.

5. Freight Brokerage and Transportation

High Hope Logistics LLC coordinates freight transportation through independent transportation providers and other business partners, as applicable.

The roles and responsibilities of High Hope Logistics LLC, shippers, carriers, consignees, and other parties are governed by applicable law and the specific agreements relevant to each shipment.

These website Terms do not replace or modify any separately executed broker-carrier agreement, shipper-broker agreement, rate confirmation, bill of lading, or other applicable transportation document.

Any shipment-specific provisions concerning payment, cargo claims, liability, insurance, cancellations, detention, layovers, or other charges are governed by the applicable agreement and law.

6. Pricing, Payments, and Cancellations

Pricing, payment deadlines, cancellation charges, accessorial charges, and other financial obligations will be communicated or established in the applicable quote, rate confirmation, invoice, or written agreement.

You are responsible for reviewing and agreeing to applicable shipment terms before authorizing a shipment.

Nothing in these website Terms creates a payment obligation beyond the obligations established under an applicable agreement or law.

7. Communications and Electronic Records

By contacting High Hope Logistics LLC through our website, email, telephone, or other communication channels, you authorize us to respond using the contact information you provide, subject to applicable law and your communication preferences.

Electronic communications and records may be used for business purposes, including responding to inquiries, coordinating shipments, documenting agreements, and maintaining customer service records.

8. SMS and Text Messaging Terms

High Hope Logistics LLC may offer SMS text messaging for customer support, freight brokerage coordination, shipment updates, scheduling, and other communications consistent with the consent provided.

Opt-in: Where consent is required, you must affirmatively agree to receive the applicable text messages through the designated opt-in process. Marketing text messages require the appropriate marketing consent.

Message frequency: Message frequency varies depending on your service requests and interactions with our business.

Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

Opt-out: You may opt out of text messages at any time by replying STOP. After processing your request, we will stop sending the applicable messages, except for any permitted confirmation or communications required by law.

Help: Reply HELP for assistance or contact High Hope Logistics LLC at 346-215-0419 or https://www.highhopelogistics.com.

Consent is not required for purchase: Consent to receive marketing text messages is not a condition of purchasing goods or services from High Hope Logistics LLC.

Carrier disclaimer: Wireless carriers are not responsible for delayed or undelivered messages. Message delivery depends on your mobile carrier and network availability.

Privacy: Our collection and use of information associated with text messaging are described in our Privacy Policy at https://www.highhopelogistics.com. We do not sell or share SMS consent or mobile information with third parties for their own marketing or promotional purposes.

9. Intellectual Property

Unless otherwise indicated, the website's text, branding, logos, graphics, and other original materials are owned by High Hope Logistics LLC or used with permission.

You may not reproduce, distribute, modify, publish, or commercially exploit our protected materials without prior written permission, except as permitted by applicable law.

10. Third-Party Services and Links

Our website may link to third-party websites, platforms, or services. These third parties operate independently and may have their own terms and privacy policies.

We do not control and are not responsible for third-party websites, their availability, or their content, except to the extent required by applicable law.

11. Website Availability and Disclaimer

We make reasonable efforts to maintain accurate website information and reliable access. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from harmful components.

To the extent permitted by law, the website and its general content are provided on an “as is” and “as available” basis. Website information is general in nature and does not replace a written quote, confirmed shipment agreement, or professional advice where appropriate.

Nothing in these Terms excludes any warranty or right that cannot lawfully be excluded.

12. Limitation of Liability

To the maximum extent permitted by applicable law, High Hope Logistics LLC will not be liable for indirect, incidental, special, exemplary, or consequential damages arising solely from the use of, or inability to use, this website.

This section does not limit liability where such limitation is prohibited by law, nor does it override any applicable shipment agreement or legal obligations concerning freight transportation, cargo claims, or other regulated activities.

13. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable expenses arising from your unlawful use of the website, your violation of these Terms, or your infringement of another party's rights.

This provision does not apply to the extent a loss results from conduct for which applicable law prohibits indemnification.

14. Privacy

Your use of the website is also subject to our Privacy Policy, which describes how we collect, use, retain, and disclose information.

Please review the Privacy Policy at https://www.highhopelogistics.com. A dedicated Privacy Policy page should be published on the website and linked from these Terms.

15. Governing Law

These Terms are subject to applicable federal law and the laws of the State of Texas, without regard to conflict-of-law principles, except where another law is required to apply.

Any dispute concerning these Terms will be handled by a court of competent jurisdiction as permitted by applicable law.

16. Changes to These Terms

We may revise these Terms from time to time. Updates will be posted on our website with a revised effective date. Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by law.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

18. Contact Us

For questions regarding these Terms, contact:

High Hope Logistics LLC
Website: https://www.highhopelogistics.com
Phone: 346-215-0419
Location: Katy, Texas 77494

3. Before publishing on your website

I recommend these next steps:

• Create two separate pages: /privacy-policy and /terms-and-conditions, or equivalentURLs onyour website.

• Add footer links: Make both pages accessible from every page of your website and from anyform where customerssubmit their information.

• Review your SMS opt-in: Your contact form currently states that providing a phone number meansthe customeragrees to receive texts. For clearer consent, use an optional, unchecked checkboxwith specific SMS disclosure.Keep marketing consent separate from operational messageswhere appropriate.

• Confirm your contact details: The drafts use the business phone number and location displayedon your website.Add a business email address if you want customers to contact you by email.

• Get a legal review: Because freight brokerage agreements and privacy obligations can dependon how youoperate, have a qualified attorney review the policies before relying on them.

One important point: publishing these policies alone does not establish SMS consent. Your actualwebsite form, consentlanguage, and messaging practices must match the policies, particularly ifyou are registering for A2P 10DLC messaging.

For the privacy policy and terms, here’s one cookie banner tool option.

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